FREQUENTLY ASKED QUESTIONS
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How do I become a member?
Becoming a member is free and easy. Simply click on My Account in the top right corner of the website to register!
Who is eligible to purchase your products?
Yes if you are over the age of 21 are eligible to purchase products from our website.
Is your site reliable & trustworthy?
The main reason we started our website was to make accessibility to cannabis related products as simple and convenient as possible for customers. It had come to our attention that there had been quite a few fake online dispensaries that were scamming customers. We are largely against this and this issue sparked our interest to start our own website. We are huge advocates of Psychedelic therapeutic use for its various medical benefits, thus we wanted to make access to Psychedelic products as simple, convenient, and reliable as possible. We know how important it is for our customers to get access to their medicine. You’ve come to the right place. Our company is very professional and reliable. Read our reviews for further comfort and if you ever have an issue with your order just contact us and we’ll have it resolved as quickly as possible.
Can I change my order after I've paid?
Unfortunately due to our current payment processing we cannot add or remove products from your cart after you paid.
If you would like to add more products, please place a new order.
What happens if I don’t get my package?
If you don’t get your package within 2 days after the expected delivery date for those within the states, please contact USPS priority immediately, for customers in Canada please contact Canada Post to get the issue rectified . We have no control over shipping delays for your order and only USPS would be able to help. If your package has not been delivered and the package is lost in transit, we will replace your order – no questions asked.
TRIPPY ECHO will not be held liable for lost orders due to: mistakes made by the postal office, wrong address given by the customer, damage to your order by postal service, expired PO BOX numbers, stolen packages after delivery.
If your tracking information states that your package was delivered and you have not received it, you must address this issue with USPS. We cannot do anything about packages that show as being delivered.
International delivery to Europe and other parts of the world contact FedEx for insight and closure.
Where do you ship to?
We ship to all states in the U.S.A.
We also ship internationally to Canada, UK, Australia, and a few others (please contact live support to find out if delivery to your country is available).
Will i get a tracking for my order?
Yes, tracking numbers will be sent few hours after payment is confirmed.
You just need to exercise patience while we process your order.
Can I change my shipping address?
To prevent fraud, we require the billing address and shipping address to be the same.
Can I pick up my order?
Unfortunately, all orders must be placed through our website and shipped to you via mail order at this time.
Can I modify/refund my order once its been made?
If you’ve placed your order, you can cancel it as long as you have not made payment yet. If you’ve made payment and want to modify your order, please contact us and we’ll see what we can do. Unfortunately, there is not much we can do once your order has shipped. Please contact us if you have any issues with your order and we’ll do our best to rectify the issue. Satisfied customers is our goal.
Who do I contact if I have issues with my order?
If you are having any issues with your membership or placing an order, please contact us immediately at trippyechocustomerservice@gmail.com and we will ensure your issue is taken care of as soon as possible.
How long does shipping take?
If you pay for express shipping you will receive your order in 1-2 days (within U.S), and 3-4 days for international orders.
Flat rate shipping takes 3-5 days for delivery.
My tracking number does not work?
If this happens, it’s likely because USPS has not updated their system to include your tracking number. Please check back on their website later.
If you are still having issues, please contact us and we will look into it.
What will my package look like?
All contents are first packaged into a smell-proof mylar bag with zip lock seal. These contents are then discreetly placed in another concealed zip lock pouch bag to ensure ultimate privacy. They are then shipped using a bubble mailer.
Is a signature required or i should use my real name?
No signature is required to receive product.
You must not use your real name to order but be reassured, all your information is safe with us.
After i place my order what next?
After placing your order, you will be contacted by customer support via text or email and will be guided on how to make payment.
After making payment please wait a couple of hours for confirmation.